Tuesday, January 15, 2013

Phone/Internet/TV Services

Source: shaw.ca

So, I know this is a long post - but we really need help deciding what to do....all comments are much appreciated :)

Jordan and I spent an approximate combined three hours on the phone this past Saturday morning with Shaw, Bell and Telus.

We did a detailed review of our current services and then price matched with Bell and Telus followed by another call to Shaw (our current service provider) to see if we could push for any price changes on our bill.

It's a game. a very competitive one at that - and these providers know it.  They no longer are going to just drop the price, or give you a promo rate just because you ask for it - you have to know your stuff when you call in to force their hand.

....and, you have to be patient.

A part of our conversation was also a review of the need for a home phone.  Jordan and I each have a cell and we still have a home phone.  Crazy...who needs three phones, plus we each have phones at our respective offices.  I'm considering canceling my cell phone and keeping the house phone for more significant savings - really...I don't need to be checking my email when I'm grocery shopping or making a twitter update when I'm mowing the lawn.  Jordan uses his phone for work - so we're a bit more limited with cancelling his.

Here is a detailed break down of the numbers and special offers:

Overall, Telus offers the most competitive long term pricing.   You can see from my notes that Shaw is offering a six month discount, and Bell a 12 month discount - but long term, Telus beats them both. 

Bell would come with a two year contract and Telus with three years - pretty significant commitments when Shaw offers no-contract service.  They do try to sweeten the pot with the aforementioned temporary  discounts and with Telus - a $300 pre-paid Visa.

So here's where we need help.

Jordan is sold on Telus - not only is it the best pricing, we would also be able to get fiber optic services - the latest and greatest - beyond standard cable and satellite...so they say.  

I am apprehensive about the contract.  The wording in the cancellation clauses are pretty serious - basically they could bill you for any promo's you received in addition to discounts on rental receivers ect. (so that includes that $300 pre-paid visa).    They also can bill you for downgrading services - so you have to be sure when you sign up that the services will meet your needs.  So cancelling - would not be an option.

The flexibility to cancel all services should our financial circumstances ever change is pretty important to me (say a maternity leave sometime in the future for example).  However, I'm pretty sure that we would never cancel the internet...so I'm torn.

The $300 pre-paid visa would go towards our back yard fund to help pay for that project.  The 2013 savings of $742.20 would also go towards the back yard fund.

So...what do you think?  what would you do?

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